Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Riveted, Inc., doing business as RingLine (“RingLine,” “we,” or “us”) and govern your use of the RingLine website at ringline.ai, the browser-based WebRTC demo, the ROI calculator, and any paid RingLine services you subscribe to (collectively, the “Service”).

By accessing the site or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and able to enter into a binding contract to use the Service. If you are using RingLine on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

RingLine is an AI phone agent that can answer inbound calls, qualify callers, capture lead information, and book appointments on behalf of your business. Some features — including the public browser demo — are offered for evaluation only and may be changed or discontinued without notice. Pricing, tiers, and features are subject to change during our launch phase.

You are responsible for keeping your account credentials confidential, for all activity under your account, and for providing accurate, current, and complete information. Notify us immediately at hello@ringline.ai if you suspect unauthorized access.

You agree not to use the Service to:

• Make or receive calls, texts, or other communications in violation of applicable law — including the Telephone Consumer Protection Act (TCPA), state telemarketing and consumer protection laws, the CAN-SPAM Act, anti-fraud and anti-harassment laws, and any rules requiring prior express consent;
• Impersonate any person or entity or misrepresent your affiliation with anyone;
• Interfere with, disrupt, probe, reverse-engineer, or attempt to bypass security or rate limits on the Service;
• Upload, transmit, or record content that is unlawful, infringing, harmful, or that violates the rights of others;
• Use the Service to send bulk unsolicited messaging, phishing content, scams, or political robocalling outside of permitted consent frameworks; or
• Use the Service in a way that creates a risk of harm to any person, property, or system.

You are solely responsible for the content of calls handled by your RingLine agent and for ensuring your use of the Service is lawful in every jurisdiction where your calls are placed or received.

You represent and warrant that, before connecting a phone number to the Service, you have obtained all consents, provided all disclosures, and satisfied all notice requirements required by applicable law (including “two-party consent” jurisdictions) for RingLine to answer, transcribe, and — where configured — record calls on your line. You are solely responsible for your compliance with those laws.

The public browser demo records audio only during an active session and stops when the session ends. Recording and transcription settings for the paid Service are configurable in your account.

• Free tier. Our free tier provides a limited number of calls per month and does not require a credit card. See our pricing page for current limits.
• Paid plans. Paid plans are billed in advance via Stripe on a monthly recurring basis. Your subscription renews automatically until canceled.
• Launch pricing. If we offer launch pricing to waitlist members, it applies only while that pricing is in effect. We may modify pricing for new billing periods with at least 30 days’ notice.
• Taxes. Fees are stated exclusive of applicable taxes, which you are responsible for.
• No refunds. Except as required by law or as explicitly stated, fees paid for a billing period are non-refundable.

Ownership. You retain all rights in the call recordings, transcripts, leads, contact information, and other content you provide to us or generate through your use of the Service (“Customer Data”).

License to us. You grant RingLine a worldwide, non-exclusive license to host, copy, transmit, process, and display Customer Data solely as needed to provide, secure, and improve the Service, and to comply with law.

Data processing. For Customer Data processed as part of the paid Service, we act as a processor / service provider on your behalf, in accordance with our Privacy Policy. Enterprise customers may request a Data Processing Addendum.

The RingLine name, logo, website, software, and our proprietary AI configurations, prompts, and models are owned by us or our licensors and are protected by intellectual property law. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. Nothing in these Terms grants you any additional right, title, or interest in our intellectual property.

Some features of the Service — including the browser demo — are preview or beta features and are provided “as is.” They may be modified, restricted, or discontinued at any time without notice.

AI-generated output, including responses during calls, can be incorrect, incomplete, or unexpected. You are responsible for reviewing call outcomes and should not rely on the Service for decisions that materially affect health, safety, finance, legal outcomes, or similar high-stakes matters without independent verification.

The Service is provided “as is” and “as available” without warranty of any kind. To the fullest extent permitted by law, RingLine disclaims all express, implied, and statutory warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and those arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, in no event will RingLine or its officers, directors, employees, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business, or goodwill, arising out of or in connection with your use of the Service, whether based on contract, tort, statute, or any other legal theory, and even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us in the twelve months preceding the event giving rise to the claim or (b) one hundred United States dollars (US $100).

You agree to indemnify, defend, and hold harmless RingLine and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data or the content of calls handled by your RingLine agent; (c) your violation of these Terms; or (d) your violation of any applicable law or any right of a third party.

You may cancel your account at any time from your account settings. We may suspend or terminate your access to the Service at any time, with or without notice, for any violation of these Terms, for non-payment, to address a security or abuse concern, or to comply with law. Provisions that by their nature should survive termination — including ownership, Sections 8 through 15 — will survive.

These Terms are governed by applicable law, without regard to conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in a court of competent jurisdiction.

We may update these Terms from time to time. If we make material changes, we will notify you by email or with a prominent site notice at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

• Entire agreement. These Terms, together with the Privacy Policy and any order form or addendum we agree to in writing, are the entire agreement between you and RingLine regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
• Notices. Notices to us should be sent to hello@ringline.ai. We may send notices to you at the email address associated with your account.

Questions about these Terms? Email hello@ringline.ai.