Privacy Policy

This policy covers the RingLine website, our marketing tools (including the ROI calculator and browser demo), and the paid RingLine service. It applies to personal information we collect directly from you and information collected automatically when you interact with us. “We,” “us,” and “RingLine” refer to Riveted, Inc., doing business as RingLine, operating ringline.ai.

Information you give us directly.

• Waitlist form: email address, business name (optional), industry, estimated monthly call volume (optional), and the marketing page you signed up from.
• ROI calculator: email, business name (optional), and the inputs you enter — monthly call volume, answer rate, average job value, and close rate — along with the revealed estimate of monthly lost revenue.
• Email and support: anything you send to hello@ringline.ai or provide during a support conversation.
• Account and billing (paid service): name, email, business details, and the subset of payment information Stripe collects on our behalf. We never receive or store full card numbers.

Browser demo audio. When you click “Talk to RingLine” on a landing page, your microphone audio is streamed live to our AI voice model provider over WebRTC for the duration of the demo, which is capped at three minutes. We do not retain the audio after the session ends. We do log session metadata — the persona you selected, the session duration, and the reason the call ended — for abuse prevention and product analytics.

Information collected automatically.

• Log data: IP address, browser type, device information, pages visited, referring URLs, and timestamps.
• Cookies and similar technologies. See Section 5.
• Analytics events: interactions with our site (page views, CTA clicks, form submissions), captured via Google Analytics and PostHog.

• Operate the service. Answer your waitlist signup, send launch updates, run the browser demo, and deliver paid features.
• Communicate with you. Send transactional email (signup confirmations, billing receipts, security notices), respond to your questions, and, where you’ve opted in, share product updates.
• Improve the service. Analyze usage, measure conversion, diagnose bugs, and prioritize features.
• Safety and fraud prevention. Rate-limit the browser demo, detect abusive behavior, and enforce our Terms.
• Legal compliance. Respond to lawful requests, enforce our agreements, and protect our rights.

We do not sell your personal information. We share personal information only with service providers who help us run RingLine, and only to the extent they need it for that purpose:

• AI voice model provider — powers the real-time voice used by the browser demo and, in the paid service, to handle calls.
• Twilio — telephony (call routing, SMS) for the paid service.
• Stripe — payment processing and subscription management.
• Google (Analytics and Ads) — website analytics and advertising measurement.
• PostHog — product analytics and feature flags.
• Our hosting, database, and email providers — infrastructure we rely on to deliver the site and service.

We may also disclose personal information when required by law, to enforce our Terms, to protect the rights, property, or safety of RingLine or others, or in connection with a merger, acquisition, or sale of assets (in which case we’ll notify you).

We use cookies and similar technologies for three purposes:

• Essential cookies — required for authentication, security, and core site function. You cannot opt out and still use the site normally.
• Analytics cookies — Google Analytics (_ga, _gid), PostHog (ph_*), and Google Ads conversion cookies help us understand how people use the site.
• Advertising cookies — Google Ads conversion tracking helps us measure the effectiveness of our paid campaigns.

You can manage cookies through your browser settings. If you disable cookies entirely, some features (including signed-in account access) will not work. We do not currently respond to “Do Not Track” signals but we honor the Global Privacy Control (GPC) where applicable by treating it as a do-not-sell/share signal.

• Waitlist and ROI calculator submissions are retained until you ask us to delete them or until they are no longer needed for the purposes for which they were collected.
• Call metadata, transcripts, and recordings in the paid service are retained according to your account settings. You can configure retention and deletion in your account, or request deletion by emailing us.
• Billing records are retained as required by law and accounting standards.
• Analytics event data is retained per each analytics provider’s defaults.

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information; to object to or restrict certain processing; to withdraw consent; and to lodge a complaint with a supervisory authority.

EEA, UK, and Switzerland (GDPR / UK GDPR): our legal bases are consent (for optional marketing and non-essential cookies), contract performance (to provide the service you signed up for), legitimate interests (to operate, secure, and improve the service), and legal obligation (to comply with applicable law).

California (CCPA / CPRA): you have the right to know what we collect, delete your information, correct inaccuracies, and opt out of sale or sharing. We do not sell personal information.

To exercise any of these rights, email hello@ringline.ai. We may need to verify your identity before acting on a request.

RingLine is a business service and is not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided information to us, please contact us and we will delete it.

We are based in the United States, and personal information we collect may be processed in the US and in other countries where our service providers operate. Where required, transfers from the EEA, UK, or Switzerland rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

We use industry-standard technical and organizational measures to protect personal information, including encryption in transit (TLS), least-privilege access controls, and regular dependency updates. No system is perfectly secure; if we become aware of a breach affecting your information we will notify you as required by law.

RingLine integrates with Google Workspace APIs (including Google Calendar) to provide scheduling and availability features. The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

Specifically, data obtained through Google Workspace APIs is used only to provide or improve features that are visible and relevant to the user, and is not used for advertising, sold, or shared with third parties except as necessary to deliver the service.

We may update this policy from time to time. When we do, we’ll revise the effective date at the top and, for material changes, notify you by email or with a prominent site notice before the change takes effect.

Questions, requests, or complaints? Email hello@ringline.ai.

You can also review our Terms of Service.